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Shipping Policy

Thank you for choosing Attach.

 

Every piece is dispatched with care to ensure your order arrives safely and promptly.

1. Order Processing & Dispatch

  • Standard In-Stock Orders: Orders are processed and dispatched within 1–3 business days (excluding weekends and bank holidays).

  • Pre-Orders & Limited Drops: Items purchased during a pre-order window will ship within the estimated timeframe specified on the product page. If your order contains both in-stock and pre-order items, your complete order will ship together once the pre-order item is ready.

  • Once your order has dispatched, you will receive a confirmation email containing your tracking information.

 

2. Shipping Rates & Estimated Delivery Times

RegionEstimated DeliveryRate

UK Standard2–4 business days£[X.XX] (or Free over £[XX])

UK Express1–2 business days£[X.XX]

Europe4–7 business days£[X.XX]

Rest of World5–10 business daysCalculated at Checkout

 

3. Order Tracking

All Attach shipments are sent via tracked shipping services. Once your shipping confirmation email arrives, please allow up to 24 hours for the tracking status to update on the carrier's website.

 

4. Customs, Taxes & Import Duties (International Orders)

  • International orders may be subject to local import duties, taxes, or customs clearance fees upon arrival in the destination country.

  • Attach is not responsible for these charges. All duties and taxes are the sole responsibility of the customer.

 

5. Lost, Stolen, or Delayed Packages

  • While we ensure all packages leave us securely, Attach is not liable for carrier delays, lost parcels, or stolen packages once proof of delivery has been confirmed by the courier.

  • If your tracking status shows "Delivered" but you have not received your parcel, please check around your property or with neighbors before contacting the carrier directly.

  • If you suspect your package is lost in transit before delivery, email us at hello@yourdomain.com with your order number, and we will assist in opening an inquiry with the postal carrier.

 

6. Address Accuracy

Please ensure your shipping details are fully accurate at checkout. Attach cannot be held responsible for orders delivered to incorrect addresses entered by the buyer. If you notice an error in your delivery address, please contact us immediately at hello@yourdomain.com—once an order has dispatched, we are unable to make address changes.

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